![]() ![]() ![]() In the early 2000s, Indiana led the way in automating social services when it privatized its system for determining who is eligible for benefits. ![]() Although these technological changes promise savings, as evidenced by the case studies in the book, they often serve to enhance inequality and promote greater social divisions.Įubanks introduces readers to the harm of automation by focusing on social services in the state of Indiana. The book serves as a warning to social workers and administrators who may feel pressured by local community leaders to incorporate more “high-tech” programs into their practices. The book introduces readers to social workers and clients in Indiana Los Angeles and Allegheny County, Pennsylvania, where recent efforts to “streamline” services for those in need have failed to deliver on the promises touted by proponents of increased automation. In Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor, Virginia Eubanks uses three case studies to show how privatization, automation, and outsourcing radically alter social service delivery in the United States. ![]() Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor, by Virginia Eubanks, St. ![]()
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